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Are you getting ready for Black Friday/Cyber Monday? If so, you’ll need to set up some tools to make the process easier. Here are five easy-to-setup tools that will help streamline your preparations.
With this in mind, I’d like to introduce you to 5 simple tools that will assist you in improving your customer experience throughout Black Friday/Cyber Monday and the holiday shopping season as a whole. These gadgets are all simple to set up, some are free to use, and they all have shown profits (ROI).
Read this article to learn about 7 tech companies that are transforming e-commerce.
Gorgias is an Ecommerce-specific omnichannel customer care helpdesk package. With a robust Shopify integration, it takes in all of your client data, allowing agents to see orders, issue refunds, modify shipping details, etc., directly from the helpdesk.
Gorgias aims to enhance initial response time and ticket response time by providing support agents with immediate access to all pertinent information. Additionally, this increases customer happiness and reduces support agent resource expenses. Customers who are satisfied contribute to an increase in lifetime value and recommendations, and when agents are able to work fast you require fewer agents, which reduces expenses.
The basic package costs $60 per month and can handle 350 tickets per month. They charge based on tickets, not seats, which is a significant differentiator and ensures that only the tickets to which you react count against you. In addition, you can reply to a single ticket as many times as necessary to address a problem. Increases to $750 per month for 5,000 tickets. After that, they offer corporate options that scale up effortlessly.
Route is a free shipping insurance tool with integrated visual package tracking for retailers. This solution significantly enhances the post-purchase experience for customers by providing them with two types of assurance:
The ability to view the package’s location and predicted delivery date. (This also maintains the enthusiasm they felt when they purchased the item while they track its delivery, which is advantageous for you as the retailer).
Merchants don’t have to pay anything for the journey.
Sezzle is a buy now, pay later platform that allows the user to divide a major purchase into numerous interest-free payments. This is typically 4 payments over 6 weeks with 0% interest.
This is a really disruptive technology that targets an underserved market of persons with poor credit who are capable of repaying minor amounts. This is especially handy during the holiday season, when individuals are eager to purchase gifts for their loved ones but do not like to incur interest charges on their credit cards. Sezzle has no effect on their credit score, and they will never be sent to collections for nonpayment.
This technology is beneficial for business owners since it removes a barrier that inhibits some clients from purchasing… The price obstacle. When a consumer makes a purchase through Sezzle, the whole payment is deposited into your Sezzle account immediately. You assume absolutely no danger! Sezzle is solely accountable for the collection of payments.
Merchants receive personalized pricing based on their transaction volume and take rate.
SMSBump is the most popular SMS marketing solution for Shopify, with the most powerful functions and features. From dynamic abandon cart and discount code campaigns to segmenting by nation, SMS pricing, and time of day, this technology has a track record of delivering a positive ROI (ROI).
The most essential thing to know about SMS is that it allows you to communicate with your consumers. It is not intended to bombard them with generic coupon codes. SMSBump is a “smart tool” that enables you to remain compliant with all texting rules while talking with your clients and personalizing their brand experience.
The primary indicators you can enhance using SMS are shopping cart abandonment, on-site conversion, and customer retention rate, all of which may have a significant impact on your holiday sales.
SMSBump begins at $19 per month and $0.0149 per SMS and scales up to $199 per month and $0.0130 per SMS depending on the feature set you choose.
ShoppingGives is a B2B social commerce platform that enables businesses of all sizes to make charitable contributions based on their customers’ purchases.
Instead of announcing on your website that X percent of all purchases will be donated to charity, you may allow the client to choose which organization to support. And they may select any cause, as ShoppingGives is connected to every non-profit organization in the United States (that has filed its paperwork with the IRS).
45 percent of consumers who have the opportunity to give back to a business do so. And these consumers spent an average of 23% more than those who did not opt into giving back. So, if you provide clients the option to contribute 2 percent of their purchase to a cause of their choosing, you will increase your income by 23 percent. It seems like a reasonable compromise to me!
ShoppingGives features a starting plan with a transaction fee of 0.5 percent for up to 20 transactions containing a gift, however, this is only for testing the product. The platform starts at $270/month (or $285/month without an annual commitment) afterward. Clearly, this is a cost, and you should be receiving at least a couple hundred orders every month to justify the impact of the instrument vs the expense.
There are many other marketing technologies available that could help you increase your holiday sales. The key is to carefully consider each one and decide if it is the right fit for your business. Try out a few and see which ones work best for you.